CHCMGT001 Develop, implement and review quality framework describes the skills and knowledge required to develop, implement and monitor a framework for ongoing quality service delivery that supports the rights and interests of clients.

This Learner Guide describes how to develop a framework for quality service delivery. It outlines how to monitor and review service delivery against the quality framework and plan and implement revised strategies to improve outcomes. Lastly, the content explains how to ensure the continuous improvement of service standards.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on reviewing service delivery to identify barriers to quality
• Straightforward explanations of how to establish a continuous improvement plan
• Learning Checkpoints at the end of each topic to build knowledge of service and industry guidelines and standards
• A range of examples and case studies that illustrate how to develop and implement a quality framework and review it for continuous improvement

Learner guides

• Product Code: CTMGT001
• ISBN: 978-1-76123-200-8

Support resources

• Product Code: CTMGT001SP
• ISBN: 978-1-76123-202-2