Shipping and Delivery

Freight charges

You must pay the freight charge for the delivery of your Order. Aspire’s freight charges are subject to change without notice. Freight charges are GST inclusive. If you are not sure how to calculate your freight charge, contact Aspire directly.

Delivery

• The following delivery schedule is indicative only and subject to stock availability. Aspire will not be liable for any failure to observe these delivery times.
• Aspire will use its reasonable endeavours to despatch Orders within four business days of receiving payment in full for your Order. Delivery times are calculated from the despatch date.
• For orders to be despatched to Australian destinations via regular post, please allow 10 working days from the date of despatch for delivery.
• For orders to be despatched to Australian destinations via express post, please check Australia Post Express Post Network for anticipated delivery timeframes from Melbourne. For international orders (including New Zealand), the delivery time will vary dependent on the destination. Please allow up to 14 working days from the date of despatch for delivery.

Fulfilment

Please check your order as soon as you receive it. Please note that you may receive multiple boxes for your order. Please ensure you check the contents of all boxes carefully. If there are any issues with the contents of your order, please contact our Customer Service team on (03) 9820 1300 or email [email protected]. All issues must be addressed within 14 days of invoice date and are subject to our Returns Policy.