CHCCSM012 Coordinate complex case requirements describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.

This Learner Guide describes how to work with the person to establish a coordination function. It then explains how to support the person to access multiple services. Lastly, the content details how to monitor the person’s progress and obtain feedback about services.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on developing a plan to identify appropriate services
• Straightforward explanations of how to facilitate meeting to coordinate responsibilities and roles
• Learning Checkpoints at the end of each topic to build knowledge of issues faced by people accessing multiple services
• A range of examples and case studies that demonstrate different approaches and models of case management for people with complex needs

Learner guides

• Product Code: CTCSM012
• ISBN: 978-1-76123-164-3

Support resources

• Product Code: CTCSM012SP
• ISBN: 978-1-76123-166-7