CHCCOM002 Use communication to build relationships describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This Learner Guide describes how to communicate with clients and co-workers in a manner that demonstrates respect, accepts individual differences and upholds their rights. It outlines how to recognize and support the communication needs of clients, colleagues and external networks. Lastly, the material explains how to facilitate meetings, evaluate meeting processes and identify opportunities for improvement.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on obtaining feedback on the effectiveness of the communication used
• Straightforward explanations of how to facilitate resolutions for difficult situations
• Learning Checkpoints at the end of each topic to reinforce person-centred and rights-based approaches to communication
• A range of examples and case studies that illustrate how to use different communication styles and techniques to build and maintain relationships with clients and co-workers

Learner guides

• Product Code: CTCOM002
• ISBN: 978-1-76123-044-8

Support resources

• Product Code: CTCOM002SP
• ISBN: 978-1-76123-046-2