CHCCOM001 Provide first point of contact describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individuals needs, and to respond to immediate needs. It includes information on how to:

-greet and observe people
-follow organisational procedures to collect routine client information
-identify priority of need
-provide service information

It contains learning content, case studies, formative assessments and learning checkpoints.

Learner guides

• Product Code: CXCOM001
• ISBN: 978-1-76059-815-0

Support resources

• Product Code: CSCOM001T
• ISBN: 978-1-76031-464-4