CHCCCS020 Respond effectively to behaviours of concern Release 1 describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. It includes information on how to:

-identify behaviour and plan response
-apply response
-report and review incidents

It contains learning content, case studies, formative assessments and learning checkpoints.

Learner guides

• Product Code: CXCCS020
• ISBN: 978-1-76059-803-7

Support resources

• Product Code: CSCCS020T
• ISBN: 978-1-76031-444-6