CHCCCS019 Recognise and respond to crisis situations describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This Learner Guide describes how to identify imminent crisis situations and address immediate concerns. The material outlines how to refer crisis intervention support. Lastly, it explains how to care for yourself and identify the need for supervision and debriefing.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on applying the principles and practices of crisis intervention
• Straightforward explanations of how to respond to crisis situations according to organisational policies and procedures
• Learning Checkpoints at the end of each topic to build knowledge of the common signs of crisis in other people
• A range of examples and case studies that illustrate how to conduct crisis intervention activities for different types of crisis situations

Learner guides

• Product Code: CTCCS019
• ISBN: 978-1-76123-020-2

Support resources

• Product Code: CTCCS019SP
• ISBN: 978-1-76123-022-6