CHCCCS016 Respond to client needs Release 1 describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. It includes information on how to:

-establish an interpersonal relationship with the client
-identify the range of issues impacting on the client
-analyse information to determine course of action
-refer client to other services to provide additional support

It contains learning content, case studies, formative assessments and learning checkpoints.

Learner guides

• Product Code: CXCCS016
• ISBN: 978-1-76059-794-8

Support resources

• Product Code: CSCCS016T
• ISBN: 978-1-76031-429-3