CHCCCS010 Maintain a high standard of service describes the skills and knowledge required to deliver and maintain a high standard of service.

This Learner Guide describes how to establish and maintain an appropriate relationship with people accessing services. The material details how to act in a respectful manner at all times, using appropriate techniques to manage and minimise aggression. Lastly, it explains how to evaluate your work to maintain a high standard of service.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on communicating in a non-discriminatory, supportive and inclusive manner
• Straightforward explanations of how to identify the person’s concerns and needs and respond appropriately
• Learning Checkpoints at the end of each topic to build knowledge of characteristics of excellent standards of services
• A range of examples and case studies that illustrate how to use effective and appropriate verbal and non-verbal communication to maintain a high standard of service

Learner guides

• Product Code: CTCCS010
• ISBN: 978-1-76123-148-3

Support resources

• Product Code: CTCCS010SP
• ISBN: 978-1-76123-150-6