CHCCCS007 Develop and implement service programs describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

This Learner Guide describes how to engage consumers in the analysis of service needs and develop a plan for consumer participation. The content then outlines how to develop, implement and monitor programs. Lastly, it explains how to evaluate programs through seeking and assessing feedback from those using the service and other stakeholders.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on modifying programs to meet changing needs
• Straightforward explanations of how to research what type of service provision is required to meet consumer needs
• Learning Checkpoints at the end of each topic to build knowledge of program planning principles and processes
• A range of examples and case studies that illustrate how to develop, implement and evaluate a community sector service program

Learner guides

• Product Code: CTCCS007
• ISBN: 978-1-76123-016-5

Support resources

• Product Code: CTCCS007SP
• ISBN: 978-1-76123-018-9