CHCADV002 Provide advocacy and representation services describes the skills and knowledge required to formally represent the interests of service users. Representation includes the development of community representative and industry participative roles and positions influencing policy processes and decision-making forums.

This Learner Guide describes how to identify role, processes and conditions of representation. It outlines how to represent the interests of clients and how to negotiate outcomes and liaise with key people. The material lastly explains how to evaluate the effectiveness of strategies and implement the appropriate adjustments.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on providing formal advocacy and representation services
• Straightforward explanations on evaluating the effectiveness of strategies used
• Learning Checkpoints at the end of each topic to build knowledge of different types and function of advocacy
• A range of examples and case studies that demonstrate how representation and advocacy are different from decision-making on behalf of a client

Learner guides

• Product Code: CTADV002
• ISBN: 978-1-922466-88-4

Support resources

• Product Code: CTADV002SP
• ISBN: 978-1-922466-90-7