CHCADV001 Facilitate the interests and rights of clients describes the skills and knowledge required to identify client’s rights, voice their needs and concerns and realise their interests, rights and needs.

This Learner Guide describes how to facilitate the realisation of a client’s interests, rights and needs. It then details how to advocate in accordance with their preferences and requests to produce the best outcomes. The material outlines how to provide ongoing support to clients and how to assist them to make a complaint. It lastly explains how to review progress through collaboration and obtaining feedback.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on supporting clients through an organisational or legal complaints process
• Straightforward explanations of how to advocate on the client’s behalf to achieve a specific outcome
• Learning Checkpoints at the end of each topic to build knowledge of the differences between negotiation, advocacy and mediation techniques
• A range of examples and case studies that demonstrate how to work collaboratively with clients to identify their needs, interests and rights

Learner guides

• Product Code: CTADV001
• ISBN: 978-1-922466-84-6

Support resources

• Product Code: CTADV001SP
• ISBN: 978-1-922466-86-0