This Learner Guide explains how to establish business relationships by first identifying the objectives of the organisation to help determine networking opportunities and engage with business contacts. The material shows how to maintain business relationships by using negotiation and problem-solving techniques, and it describes various strategies for improving these relationships for ongoing mutual benefit.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBTWK401
• ISBN: 978-1-76075-844-8

Support resources

• Product Code: BBTWK401SP
• ISBN: 978-1-76075-846-2