Learner guides

Learner guides are available for each BSB Business Services unit and are designed to assist students in their education.

Content in each learner guide is carefully laid out so it is easy for a student to follow.

Each learner guide contains a number of features that will help students get the most out of the unit, including:

• Mapped to Units of Competency
• Workplace Examples
• Practice Assessments
• Topic Summaries
• Learning Checkpoints

Learner guides are available in print, eBook and digital formats.

Support resources

Assessment Support Packs are available for each BSB Business Services unit and provides trainers with ideas, assessments and tools to encourage and support their learners.

The Assessor Support Pack contains customisable and downloadable Word documents, PDFs, and other tools RTOs can use in their training and assessment strategy.

Each Assessor Support Pack includes:

For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents

For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Observation Checklist
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans


Microcredential modules are now available for Leadership and Business.

Self-paced. Bite sized. Just-in-time, skill-based training.

Perfect for:

  • Learners to restart or reinvent career opportunities.
  • Complementing your organisations training and assessment strategy.
  • Facilitating volume of learning outcomes.

Offering a self-paced approach, our microcredential modules include:

  • videos that demonstrate key topics, procedures, or processes
  • practice-based quizzes at the end of each topic to check the learner’s understanding
  • scenarios that focus on the skills and knowledge needed in each industry

Topics include:

  • Become an effective leader
  • Develop positive workplace relationships
  • Provide effective feedback
  • Develop and use emotional intelligence
  • Understand problem-solving techniques
  • Work with others to solve problems
  • Understand and apply critical thinking
  • How to debate and discuss ideas
  • Work effectively in a diverse team
  • How to achieve shared goals
  • Leading a team
  • Understand your attitudes and values
  • Assess your own skills
  • Effective strategies for self-improvement

For more information, click here.