This Learner Guide explains how to establish practices that support individual difference at work, whether that is with customers, clients or colleagues. It describes how to assist in developing and implementing a plan for inclusive work practices and how to modify verbal and non-verbal communication to accommodate individual difference. The material also describes how to use feedback to make improvements to inclusive work practices.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBTWK301
• ISBN: 978-1-76075-840-0

Support resources

• Product Code: BBTWK301SP
• ISBN: 978-1-76075-842-4