This Learner Guide explains how to plan research on the internet by confirming task requirements, selecting the appropriate application according to organisational policy and deciding on key terms. It then covers the process of conducting research, including using the Help function to troubleshoot problems. Finally, the material sets out how to collate the research findings into a document for delivery to relevant stakeholders.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBTEC203
• ISBN: 978-1-922466-36-5

Support resources

• Product Code: BBTEC203SP
• ISBN: 978-1-922466-38-9