This Learner Guide explains how to identify the purpose of a digital communication in order to select the most appropriate application for creating it. It sets out how to produce accurate outgoing communications and how to identify the actions required in response to incoming communications. It also explains how to select security filters and how to store and archive digital communications.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBTEC202
• ISBN: 978-1-76075-820-2

Support resources

• Product Code: BBTEC202SP
• ISBN: 978-1-76075-822-6