This Learner Guide explains how first to review current systems and identify improvement needs in order to establish new systems that facilitate continuous improvement. It then describes how to confirm those systems meet organisational requirements for sustainability and how to coach team members in their implementation. It also explains how to evaluate the ways in which operations could be improved and how to communicate strategic insights. Finally, the material outlines how to seek and
document feedback for future improvements.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBSTR502
• ISBN: 978-1-76075-962-9

Support resources

• Product Code: BBSTR502SP
• ISBN: 978-1-76075-964-3