This Learner Guide covers the essentials of emotional intelligence. It shows the learner how to prepare to build emotional intelligence by developing evaluation criteria for assessing emotional strengths and weaknesses and identifying potential stress factors in the workplace. It then describes techniques for applying emotional intelligence and building trust in dealing with others. It also shows how self-management and social awareness help others express their own thoughts in both formal and informal contexts.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBPEF502
• ISBN: 978-1-76075-776-2

Support resources

• Product Code: BBPEF502SP
• ISBN: 978-1-76075-778-6