This Learner Guide covers the fundamentals of business meetings. It explains how to prepare a meeting, from identifying its purpose to distributing documentation and details to its participants. It then explains how to lead a meeting and how to record its key decisions and actions for distribution. The material emphasises the necessity for meetings to comply with legal, ethical and organisational requirements.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBOPS405
• ISBN: 978-1-76075-724-3

Support resources

• Product Code: BBOPS405SP
• ISBN: 978-1-76075-726-7