This Learner Guide explains how to establish schedule requirements by first identifying organisational procedures for different types of schedules (including manual and electronic diaries) and then consulting with individual staff members to identify their task items. It outlines how to schedule recurrent and new appointments and negotiate alternative arrangements according to organisational procedures. It also covers how to evaluate the effectiveness of a schedule by seeking feedback and identifying areas for improvement.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBOPS303
• ISBN: 978-1-76075-950-6

Support resources

• Product Code: BBOPS303SP
• ISBN: 978-1-76075-952-0