This Learner Guide explains how to identify and comply with organisational requirements and responsibilities, including codes of practice and duty of care. It also sets out how to work as part of a team, which entails working safely, completing tasks and showing courtesy to team members. The material then explains how to develop effective work habits by identifying priorities, applying time management and seeking feedback when needed.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBOPS201
• ISBN: 978-1-76075-704-5

Support resources

• Product Code: BBOPS201SP