This Learner Guide describes the processes for allocating work to team members, assessing their performance, providing them with feedback and managing any necessary
follow-up. It covers developing and agreeing on performance standards and monitoring performance according to those standards. It also explains how to give both informal and formal feedback, how to manage poor performance and how to reinforce excellence.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBLDR522
• ISBN: 978-1-76075-688-8

Support resources

• Product Code: BBLDR522SP
• ISBN: 978-1-76075-690-1