This Learner Guide explains how leaders can prepare to lead effective workplace relations by identifying work tasks and developing collaborative strategies for completing them. It also explains how they can support team members and resolve conflict within their organisation’s processes. It then covers how leaders can evaluate their own performance and identify areas for future improvement.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBLDR413
• ISBN: 978-1-76075-684-0

Support resources

• Product Code: BBLDR413SP
• ISBN: 978-1-76075-686-4