This Learner Guide helps workplace leaders to communicate effectively by identifying the purpose and the audience for their communication according to organisational policy. It then describes how to engage in positive and respectful communication by employing a two-way process that promotes understanding. The material also explains how to identify opportunities for improving communication in the workplace.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBLDR412
• ISBN: 978-1-76075-938-4

Support resources

• Product Code: BBLDR412SP
• ISBN: 978-1-76075-940-7