This Learner Guide explains how to receive information according to organisational policies and procedures, including how to assess it for accuracy and how to confer with stakeholders for additional information if necessary. It then describes the processes of organising, storing and distributing information, which involves collaborating with colleagues to solve related problems. Next, it explains how to review and document information needs, and how to suggest modifications to information management processes.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBINS302
• ISBN: 978-1-922466-12-9

Support resources

• Product Code: BBINS302SP
• ISBN: 978-1-922466-14-3