This Learner Guide explains how to build a foundation of basic communication skills at work. It covers identifying the communication channels of an organisation and its formats for written information according to its organisational policies and procedures. It also covers how to plan and use both verbal and non-verbal communication with stakeholders. It emphasises the value of seeking guidance and feedback from supervisors on communication methods.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBCMM211
• ISBN: 978-1-76075-910-0

Support resources

• Product Code: BBCMM211SP
• ISBN: 978-1-76075-912-4