Latest CHC Updates

Updated: 3 March 2022

The CHC Community Services - Community Services project has been approved for endorsement at the latest AISC meeting.

Full Communique from the 22 February 2022 meeting can be found here.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Updated: 21 December 2021

Our new CHC Community Services brochure is now available for download. Its a handy brochure, listing all the new units we will be developing in this stage, as well as information regarding what new features are included in our Learner Guides and Assessment Support Packs.

View or download your copy today.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Alternatively, contact your Account Manager to request your free sample.

Patricia Robinson: QLD, NSW, NT, ACT - 0417 238 088 or [email protected]

Joanne Roberts: VIC, WA, SA, TAS - 0417 671 549 or [email protected]

Updated: 26 November 2021

Our new CHC resources are coming soon! Contact us for a free sample at [email protected]

NEW Learner Guides and Assessment Support Packs are available for the following qualifications from the new Community Services Training Package:

• CHC33021 Certificate III in Individual Support
• CHC33021 Certificate III in Individual Support (Ageing)
• CHC33021 Certificate III in Individual Support (Disability)
• CHC42021 Certificate IV in Community Services
• CHC43021 Certificate IV in Ageing Support
• CHC43121 Certificate IV in Disability Support
• CHC52021 Diploma in Community Services

Take a look inside our resources...

Learner Guides

• Available in: Print, eBook or a Licensing Subscription model
• NEW Videos: QR codes link to relevant videos with tasks for the learner
• NEW Links: Provides additional online content relevant to the topic
• NEW Callouts: Key learning points are highlighted to help learners revise for their assessments
• NEW Margin Definitions: Key terms are defined where they first appear to help consolidate understanding
• NEW Glossary: Assists the learner to revise key concepts and definitions
• Learning Content: Covers the elements, performance criteria, performance evidence and knowledge evidence of the unit of competency
• Examples and case studies: Consolidate learning by providing workplace scenarios that demonstrate key concepts in a real-world setting
• Practice Tasks: Enable learners to check their progress after completing each section
• Topic Summaries: Key learning points are summarised at the end of each topic
• Learning Checkpoints: Features a variety of questions that test learners’ comprehension

The Assessment Support Pack provides the Assessor with tools required for assessing the Practice (formative) and Final (summative) Assessments. This includes the Practice Assessment and Final Assessment Workbooks, Marking Guides, Mapping guide, PowerPoint slides and Delivery Plans.

The Assessment Support Pack also contains a customisable Practice Assessment Workbook, a Final Assessment Workbook as well as supporting documents for the learner.

Assessment Support Pack:

• Practice Assessment Workbook: A customisable workbook including all Practice Tasks, Case Studies and Learning Checkpoints from the Learner Guide.
• Final Assessment Workbook: A customisable workbook including the Final Assessment tasks, broken down as either:
  • Questions/Case study + Project
  • Questions/Case study + Project + Observation
  • Questions/Case study + Observation
• NEW Workplace Scenarios: Real-life workplace scenarios provide simulated environments that can be used to:
  • set the context for the Final Assessment Project task or Observation task
  • demonstrate a simulation prior to undertaking a task in the workplace
  • arrange a role play to prepare learners for assessment.
• NEW Talk with Others: Discussion topics used to encourage classroom or online group discussion
• NEW PowerPoint Slides: Summarise key concepts and contain live links to videos and additional discussion questions to encourage further learning and discussion
• NEW Delivery Plans: Support your organisation’s Training and Assessment Strategy by providing an estimated time to deliver each topic, suggested training strategies and additional discussion topics at the end of each topic
• NEW Recognition of Prior Learning (RPL) Guide and Templates: Samples and editable templates guide the trainer/assessor to support an RPL candidate complete an RPL application; it also guides the learner on how to complete an RPL application
• NEW Glossary: Quick reference guide that defines key terms from the Learner Guide
• Practice Assessment Marking Guide: Includes suggested solutions and responses for the Practice Assessments
• Final Assessment Marking Guide: Includes suggested solutions to all the Final Assessment tasks for the Final Assessment
• Third-Party Report: Is supplied to support the workplace supervisor; they can complete the report while they observe the learner perform a task in a workplace setting
• Mapping guide: Maps the learning content and assessments to each element, performance criteria, performance evidence and knowledge evidence of the unit of competency
• Supporting documents: Templates and additional documents learners may require to complete the Final Assessment tasks

Contact us for a free sample at [email protected]

Updated: 21 October 2021

The CHC Community Services Training Package – Individual Support, Ageing and Disability has been approved at the latest AISC meeting!

Full Communique from the 12 October 2021 meeting can be found here.

The AISC also acknowledged that the project has been underpinned by extensive stakeholder consultation, with multiple opportunities provided for stakeholders to give feedback. Concerns raised and the proposed responses were documented comprehensively. It also noted that there continue to be residual, significant differences in views among some sections of industry relating to the content and structure of a small number of units of competency.

Given these concerns, and in the interest of achieving a timely resolution building on the work the three IRC’s have already done, the AISC approved the training products for endorsement on the condition the training products are referred to Skills Senior Officials Network (SSON) to urgently provide advice on common outstanding issues related to the content and structure of the qualifications and steps that can be taken to support RTO implementation.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Alternatively, contact Patricia Robinson on 0417 238 088 or [email protected]

Updated: 30 August 2021

Aged Care and Disability Support Qualifications Review

From AISC minutes (19 August meeting)

The Committee welcomed Ms Jodie Davis, Chair, Direct Client Care Industry Reference Committee (IRC), and Melinda Brown, General Manager, SkillsIQ, who provided an update on progress with the review to update the Certificate III in Individual Support, the Certificate IV in Ageing Support, and the Certificate IV in Disability.

Members noted that the second round of stakeholder consultation was undertaken at the end of July and that the draft training products were on track and in the process of being finalised ahead of submission to the AISC for consideration at its 12 October 2021 meeting.

The Committee acknowledged the stakeholder consultation process to date has been comprehensive, with multiple opportunities for industry engagement.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Alternatively, contact Patricia Robinson on 0417 238 088 or [email protected]

Updated: 19 July 2021

Draft 2 of the updated Training Package Products for Certificate IV in Community Services and Diploma of Community Services is now available for public validation and feedback on the SkillsIQ Online Feedback Forum until 5.00pm (AEST) on Wednesday, 28 July 2021. Draft 2 qualifications can be found below.

• CHC42021 Certificate IV in Community Services Draft 2
• CHC52021 Diploma of Community Services Draft 2
• CHC Draft 2 Validation Guide 2021

Validation of Draft 2 will commence on Monday, 19 July 2021 and will close at 5.00pm (AEST) on Monday, 02 August 2021.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Alternatively, contact your Account Manager:

Patricia Robinson: QLD, NSW, NT, ACT - 0417 238 088 or [email protected]

Jenny Asplin: VIC, WA, SA, TAS - 0417 671 549 or [email protected]

Updated: 14 July 2021

Draft 2 of the updated Training Package Products for Certificate III in Individual Support, the Certificate IV in Ageing Support and the Certificate IV in Disability. is now available for public validation and feedback on the SkillsIQ Online Feedback Forum until 5.00pm (AEST) on Wednesday, 28 July 2021. Draft 2 qualifications can be found below.

• CHC33021 Certificate III in Individual Support Draft 2
• CHC43021 Certificate IV in Ageing Support Draft 2
• CHC43121 Certificate IV in Disability Support Draft 2
• Individual Support Validation Guide July 2021

Draft 2 of the updated Training Package Products is now available for public validation and feedback on the SkillsIQ Online Feedback Forum until 5.00pm (AEST) on Wednesday, 28 July 2021.

Join our mailing list to stay up to date with our project timelines and availability on our new products. Email [email protected] with the subject line 'Add me to your CHC mailing list'.

Alternatively, contact your Account Manager:

Patricia Robinson: QLD, NSW, NT, ACT - 0417 238 088 or [email protected]

Jenny Asplin: VIC, WA, SA, TAS - 0417 671 549 or [email protected]

Updated: 14 May 2021

Draft 1 of the updated Training Package Products for Community Services is now available for public consultation and feedback.

SkillsIQ, under the direction of the Community Sector and Development Industry Reference Committee (IRC), is undertaking a project to update ten Qualifications, six Skill Sets and 65 Units of Competency within the CHC Training Package.

Updated: 15 February 2021

Draft 1 of the updated Training Package Products is now available for public consultation and feedback.

The Direct Client Care and Support Industry Reference Committee (IRC) is currently working in collaboration with the Disability Support IRC and the Aged Services IRC to update the Qualifications and relevant Units of Competency within the Certificate III in Individual Support, the Certificate IV in Disability and the Certificate IV in Ageing Support.

The Training Package Products and consultation documents are available for comment on the SkillsIQ Online Feedback Forum until 5.00pm on Friday, 12 March 2021.