This Learner Guide covers vital language skills that prepare learners for participating in everyday spoken interactions at work. It places the learning content in the Big River Zoo and divides it into a series of days, so that learners discover how to apply their interaction, communication and feedback skills in a practical, relatable setting as an assistant animal keeper.
The learning content boosts competency by including:
• Easy-to-follow explanations of how verbal and non-verbal communication is vital to performing tasks and building relationships
• Learning checkpoints at the end of each day that consolidate understanding
• Opportunities for self-reflecting on feedback and how to improve
The Learner Guide includes:
• Learner content
• Case studies
• Videos
• Practice tasks
• Workplace examples
• Topic summaries
• Learning checkpoints
An Assessment Support Pack is also available. The Assessment Support Pack is for trainers and assessors and contains the final assessment tasks, marking guides, mapping documents, delivery plans and more.
The Assessment Support Pack includes:
• Introduction Manual
• Practice Assessment Marking Guide
• Final Assessment Workbook (contains the Final Assessment)
• Final Assessment Marking Guide
• Observation Scenario
• Third-party Report
• Competency Mapping Spreadsheet
• PowerPoints Slides
• Delivery Plans
• Video Transcripts
Learner guides
- Product Code: FSOCM003
- ISBN: 978-1-76075-547-8
Support resources
- Product Code: FSOCM003SP
- ISBN: 978-1-76075-549-2