This Learner Guide provides an in-depth assessment of routine workplace problems and strategies to achieve desired outcomes. It provides real-life examples that contextualises problems learners will likely encounter in their professional careers, while also delivering a piecemeal approach for identifying and overcoming barriers. A focus on communication also instils in learners the confidence to receive and review feedback from their employers in relation to their problem resolution skills.
The learning content improves knowledge and understanding by using:
• Step-by-step instructions for assessing a problem and overcoming barriers
• Illustrations and diagrams to simplify and reinforce information
• Learning checkpoints at the end of each topic to reinforce key concepts
• Methods to check and improve competency by self-evaluating performance and reflecting on feedback
The Learner Guide includes:
• Learner content
• Case studies
• Videos
• Practice tasks
• Workplace examples
• Topic summaries
• Learning checkpoints
An Assessment Support Pack is also available. The Assessment Support Pack is for trainers and assessors and contains the final assessment tasks, marking guides, mapping documents, delivery plans and more.
The Assessment Support Pack includes:
• Introduction Manual
• Practice Assessment Marking Guide
• Final Assessment Workbook (contains the Final Assessment)
• Final Assessment Marking Guide
• Observation Scenario
• Third-party Report
• Competency Mapping Spreadsheet
• PowerPoints Slides
• Delivery Plans
• Video Transcripts
Learner guides
- Product Code: FSLRG009
- ISBN: 978-1-76075-563-8
Support resources
- Product Code: FSLRG009SP
- ISBN: 978-1-76075-565-2