This Learner Guide explains how to research diversity in the workplace by collecting and evaluating both quantative and qualitative data and by analysing how current practice matches service objectives. It also describes how to foster diversity, which includes planning in a way that shows respect for diversity and promoting the benefits of a diverse workplace. The material also explains how to implement and reflect on communication strategies that are targeted to the needs of diverse individuals according to diversity policies and procedures.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: GECDIV003
• ISBN: 978-1-76075-387-0

Support resources

• Product Code: GECDIV003SP
• ISBN: 978-1-76075-389-4

Support resources

• Product Code: GECDIV003PPT
• ISBN: 978-1-76075-390-0