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BSBCUS402 Address customer needs Release 2 describes the skills and knowledge required to manage the ongoing relationship with a customer. It includes information on how to:
-assist customer to articulate needs -satisfy complex customer needs -manage networks to ensure customer needs are addressed
It contains learning content, case studies and examples, practice tasks and learning checkpoints.
BSB Business Services
CHC Community Services
ECEC Early Childhood Education and Care
HLT Health
FSK Foundation Skills
LLN Pre-employment Skills
Microlearning
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